Reset Email Password (ConsumerMail / Surf Mail)

If you use an Internet Home subscription with Green or have a SurfMail subscription, you can create and manage up to 5 email addresses free of charge in your my.green.ch customer portal.

These instructions will show you how to set a new password for your email address.

There are two ways to renew your password in your customer portal:

• Sign in using your MY user.
• Sign in using your email user.

Note: These instructions are valid for Consumer Mail / SurfMail email addresses.

Which are the Consumer Mail / SurfMail addresses?

Sign in to the my.green.ch customer portal with your MY user and password.

Once you've successfully signed into your customer portal, click on Consumer Email under the section Shared Hosting.

You will now find your email addresses listed in the overview. Click on the pencil icon on the left-hand side to edit the email address.

Now enter your new password in the input field titled Password. Confirm it by entering it again in the Confirm Password field.

Note: In order to set a new password, you no longer need to enter the old password. When assigning passwords, make sure that they fulfil the guidelines.

Secure Password Guidelines

As soon as you have clicked on Save, the new password is valid. We recommend that you check the new password in the Webmail.

Sign in to the my.green.ch customer portal with your MY user and password.

Once you've successfully signed into your customer portal, click on User Profile under the section Settings.

Enter your new password in the input field titled Password. Confirm it by entering it again in the Confirm Password field.

Note: In order to set a new password, you no longer need to enter the old password. When assigning passwords, make sure that they fulfil the guidelines

Secure Password Guidelines

As soon as you have clicked on Save, the new password is valid. We recommend that you check the new password in the Webmail.